Refund Policy

Every new paid subscription (monthly or annual) comes with an unconditional 14-day guarantee. If you are not satisfied for any reason, request a refund within 14 calendar days of your first charge and we will refund 100% of the amount — no hassle, no need to justify.

The guarantee applies to the initial purchase of each plan. Automatic renewals of a plan you were already using do not restart the 14-day window (see section 3).

Beyond the 14-day guarantee, your statutory consumer rights are always preserved. In the European Union and United Kingdom, you have a 14-day right of withdrawal for digital content and services.

By starting to use the digital service immediately, you agree that performance begins before that period ends; even so, we keep the 14-day money-back guarantee above, which is equal to or more favorable than the legal minimum. In Brazil, art. 49 of the Consumer Protection Code grants a 7-day right of regret for purchases made outside a physical store.

Subscriptions are recurring and renew automatically at the end of each cycle (monthly or annual) until you cancel. You receive a Paddle receipt by email for every charge.

Renewal charges are not refundable for a simple change of mind after the guarantee period. To avoid being charged for the next cycle, cancel before the renewal date — you keep access until the end of the period you already paid for. For unexpected renewal charges (e.g. you forgot to cancel and did not use the service), we review refunds case by case, in good faith.

Method A — Contact us: email billing@voyspark.com with the account email and, if you have it, the order number shown on your Paddle receipt. We reply within 2 business days.

Method B — Via Paddle: because Paddle is the Merchant of Record, you can also request support directly at paddle.net (buyer portal) using the email from your purchase. There you can view receipts, manage the subscription and open a refund request.

You can cancel anytime, with no penalty: at voyspark.com → My Account → Subscription → "Manage subscription", or through the Paddle portal at paddle.net.

When you cancel, auto-renewal stops and you keep access to the paid plan until the end of the current period. There is no pro-rated refund for unused time within a period already paid for, except where required by law. The free plan involves no charge and therefore nothing to refund.

Approved refunds are processed by Paddle back to the same payment method used for the purchase (card, PayPal, etc.). The amount usually appears within 5 to 10 business days, depending on your bank or card issuer.

Refunds are issued in the original currency of the charge. Any differences due to exchange-rate variation between purchase and refund are set by your card issuer and are outside our control.

The guarantee covers legitimate use of the product. We may decline refunds in cases of clear abuse — for example repeated refund requests after heavy use, fraud, violation of the Terms of Service, or attempts to circumvent plan limits.

Before opening a dispute (chargeback) with your bank, please contact us at billing@voyspark.com: we almost always resolve it faster and without harming your account.

Billing and refunds: billing@voyspark.com. General support: ola@voyspark.com. Legal questions: legal@voyspark.com.

Voyspark is a product of Ambrosio Company. Payments processed by Paddle.com as Merchant of Record.